Welcome to Oponeo.ie - We provide you with professional information and help concerning tyres and wheels and snow chains. Moreover, we sell our products to you subject to the conditions set out on this page.

The Seller and Data Controller is Oponeo.pl S.A. company, established in Bydgoszcz, ul. Podleśna 17, 85-145 Bydgoszcz, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Bydgoszcz, 13th Commercial Division, under the KRS number 0000275601. Share capital: PLN 11.295.780 PLN Tax Identification Number NIP: 953-24-57-650, State Statistical Number REGON: 093149847, phone number: 01 699 4151, e-mail: info@oponeo.ie.

Please read these conditions carefully before using the Oponeo.ie website. By using the Oponeo.ie website, you signify your agreement to be bound by these conditions.

All services provided by online shop for the customer are solely made on the basis of the following terms and conditions. With making an order a customer accepts the terms and conditions of the online shop. Amendments to the agreement are only valid if they are in written form and signed by the shop and the customer. Any verbal agreements require written confirmation.

1. By placing an order, the customer makes an offer to purchase the goods specified in the order. No contract of sale shall come into existence until we have accepted the order. 

2. Acceptance of the order takes place when we:

a) receive full payment for the goods, or

b) receive confirmation from a deferred payment provider that the payment has been approved, and

c) send an email confirming that the order has been accepted. 

3. Only goods expressly confirmed in the order acceptance or dispatch confirmation email form part of the contract. Any items not confirmed do not form part of the agreement. 

4. By placing an order, the customer confirms that they have read, understood and accepted these Terms and Conditions. 

5. We reserve the right to refuse or cancel any order prior to acceptance. 

6. In the event of unavailability of goods, we will inform the customer without undue delay and refund any payment received. 

7. We reserve the right to correct pricing errors. If such errors are identified before order acceptance, the customer will be informed and given the option to proceed. 

8. Prices and product descriptions are for informational purposes only and do not constitute a binding offer. 

9. Customers must be at least 18 years old to place an order. 

10. The customer is responsible for ensuring that the goods ordered are suitable for their intended purpose and does not rely solely on our statements unless expressly confirmed in writing. 

11. Unpaid orders may be automatically cancelled after 10 days.

1. All products available on Oponeo.ie are new. 

European Tyre and Rim Technical Organisation (ETRTO), who state that tyres may be considered new for 5 years from the date of manufacture. We ourselves don't sell tyres older than 36 months old.                                                                                                            

2. The Seller warrants that, in accordance with the applicable legal provisions, it is obliged to ensure that the Goods comply with the contract. This obligation entails the requirement to deliver Goods free from physical and legal defects.

1. Orders may be placed:

• through the Store by completing the online checkout process; or 

• by telephone using the contact details provided on the Store. 

Certain products may only be available for purchase through specific ordering methods, as indicated on the relevant product page.

2. To place an order through the Store, the Customer should: 

• add the selected products to the shopping basket; 

• provide the required billing, delivery and payment information; 

• review the order details and total price; 

• accept these Terms and the Privacy Policy; and 

• submit the order by selecting the button confirming the obligation to pay. 

3. After an order is submitted, the Customer will receive an automatic email acknowledging receipt of the order. This email confirms that the order has been received but does not constitute acceptance of the order. 

4. A contract for the sale of the products is formed only when the Seller sends the Customer an email confirming that the order has been accepted and is being processed or dispatched. 

5. If the Seller is unable to accept an order, the Customer will be informed as soon as reasonably possible. Any payment already taken for unavailable products will be refunded promptly. 

6. Customers may request changes or cancellation of an order before it has been dispatched. While the Seller will make reasonable efforts to accommodate such requests, changes cannot be guaranteed once order processing has begun.

We make buying goods as convenient as possible as we deliver your order to your doorstep. Online orders can be shipped to anywhere in the Ireland. Delivery is free. For deliveries outside Ireland, please check our Spanish, Belgian, Dutch, French, German, Austrian, Italian, Czech, Slovak or Polish sites. The tyres can be delivered directly to your home address or to an alternative address but in this case, please specify the delivery address and notify the person authorized to receive the tyres on your behalf.

The normal delivery time for an existing order is up to 5 working days (please note that all delivery times are subject to stock availability). Statutory delivery time is 30 days. The above mentioned time of delivery is non-binding and can be extended in case of labor disputes, strikes and lockouts and unforeseen obstacles that are beyond the control of the seller, e.g. delivery delays of suppliers, transportation malfunctions, material or energy shortages, etc. Oponeo.ie will endeavor to deliver the goods within the time agreed but in no circumstances will it be liable for any loss or damage of any kind whatsoever caused directly by any delay in the delivery of the goods. You will be notified by e-mail if we do not have your tyres in stock. In case of receiving an incorrect number of items, the customer is obliged to contact the customer service. If by reason of force majeure the completion of the delivery of the goods is in our opinion rendered impracticable our company shall be at liberty to terminate the order by sending an e-mail to our customer and refunding the money previously paid by the customer. When the goods are sent out, you will receive notification by an e-mail. This e-mail will serve as your invoice. Oponeo.ie reserves the right to accept or refuse orders. The company also reserves the right to cancel any uncompleted order or to suspend the delivery. In this case the customer receives his or her previously paid money back.

Goods will be supplied based on any information provided by the customer. It is possible for you to change your delivery address once your order has been submitted online but up to the point when we send the package. However, such change can lengthen the delivery time. Unfortunately, once we send your order you will be unable to change delivery address. If there is no one to receive your parcel at indicated address at the time of delivery, a card will be left, informing you about a delivery attempt. There will be a contact telephone number on it for your local shipping company branch. If you telephone the number on the card you will be able to re-book a delivery day, or arrange picking the parcel up from the depot. Our order will not require your signature although someone needs to be at home to accept the delivery.

On receipt of the tyres the customer is deemed to have examined the goods carefully and the signing of the delivery note is conclusive evidence that the customer has examined the tyres and that the goods are free of defects which should be apparent on inspection and the goods are those which the customer had ordered. Orders, depending on a number of tyres and their size, can be sent in a few packages delivered separately. Therefore, before signing the documents of delivery, we ask our customers to check if the number of tyres received is the same as the one printed on the shipping letter.

The customer has right to refuse the delivery without giving a reason, if the goods are not needed anymore. As soon as the parcel is back in our warehouse, the money refund will be issued.

The product supplied will not be older than 36 months from the date of manufacture.

All prices are retail prices and include postage, packing and VAT within the territory of Ireland. There is no difference according to number of the ordered tyres.  After you have placed the product in the shopping cart, the EMC environmental contribution will be added to its price (legal basis: Waste Management (Tyres and Waste tyres) Regulations 2017.), which will be indicated on the purchase invoice. All of them are in EURO. The purchase price of each product depends on the day of the order price list of Oponeo.ie.

Oponeo.ie . Undertakes to deliver the goods accordingly to what the customer has ordered. In case of receiving a different item than ordered, please contact our Customer Service Department via phone or e-mail (info@oponeo.ie).

Under normal circumstances payment shall be made at the time that the order is placed. Payment may be made by, and is accepted by bank wire transfer, PayPal, major credit and debit cards: VISA, MasterCard.

Oponeo.ie may in its absolute discretion and without prejudice to any other rights which it may have, suspend all future deliveries of goods to the trade customer and/or terminate any contract without liability upon its part. In the event of any breach of the Terms and Conditions by the customer. In addition, we would like to warn you that an unpaid order will be automatically deleted after 10 days from the date on which it was made.

With orders paid via bank transfer we will dispatch the goods only after the money are being recorded on Oponeo.ie account.

The prices payable for the Goods are those displayed on the Website at the time the order is placed. All prices are retail prices in euro (EUR) and include VAT,  there is an additional eco fee to orders for Republic of Ireland.

Delivery is free within the Republic of Ireland. Additional delivery charges may apply to certain remote or offshore locations. Where applicable, you will be informed of any additional charges or delivery restrictions before your order is confirmed.

Delivery to Irish offshore islands may be subject to an additional transportation charge. Any such charge will be communicated to you before the order is placed.

For deliveries to other countries, please visit the relevant Oponeo website for your market.

1. We reserve the right to cancel the contract between us if:

a) we have insufficient stock to deliver the goods you have ordered;

b) we do not deliver to your area; or

c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

2. In the event of any previous breach of the Terms and Conditions by the customer Oponeo.ie may in its absolute discretion and without prejudice to any other rights which it may have, suspend future deliveries of goods to the customer and/or immediately terminate any contract without liability upon its part.

3. If we do cancel your contract, we will notify you by e-mail and will reimburse any sum paid for the specific order as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation.

4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement

1. Customers should inspect the delivered products as soon as reasonably possible after delivery. If the package or products appear to be damaged, the Customer should notify the Seller without undue delay. 

2. Where possible, Customers are encouraged to retain the damaged packaging and, if appropriate, take photographs of the package and the products to assist with the investigation of the claim. 

3. If the package is visibly damaged upon delivery, the Customer may refuse to accept it and should notify the Seller as soon as possible using the contact details provided on the Store. 

4. Risk of loss or damage to the products passes to the Customer when the products are delivered to the Customer or to a person identified by the Customer to take possession of the products. Until that time, the products remain at the Seller's risk.

1. The buyer has the right to resign from a distance contract without giving any reason. It is optional to fill in the Cancellation Form (available here) and send it no later than 14 days after the delivery of the last item. If the 14th day falls on a bank holiday/Sunday, the cool-off period is extended to the next available working day.

2. Oponeo is responsible for the collection of the goods. To arrange collection, please contact our Customer Service Department via phone or e-mail (claim@oponeo.ie). The buyer may also return the goods independently. In such case, the buyer should also contact Customer Service via phone or e-mail (claim@oponeo.ie).  

3. If Oponeo.ie collects the goods, a fee of 15 EUR per tyre rim or set of TPMS applies. The cost of collecting truck tyres is calculated individually.

4. To exercise the right of return, the buyer must inform us – Oponeo.ie – of the decision to withdraw from the contract by a clear statement via:

a) By using the ‘Withdraw from the contract’ feature available on the shop’s website (homepage → customer information → ‘Withdrawal from the contract’).Using this function and confirming the notice is equivalent to submitting a withdrawal request. The seller will confirm receipt on a durable medium (e.g. email).To use the form, the buyer must:i. open the withdrawal form via the website button,ii. enter order details (name, surname, email address),iii. confirm withdrawal by clicking “Confirm withdrawal”.

b) by email to: claim@oponeo.ie (confirmation of receipt will be provided promptly),

c) by contacting us via Oponeo contact page. The cancellation form may be used but is not mandatory.

d) by post to the following address:

Oponeo.pl S.A.

Podleśna 17

85-145 Bydgoszcz, Poland

5. In case of successful cancellation the mutually received benefits are reversed. However, the customer shall be responsible for the costs of returning the goods. When Oponeo.ie collects the goods, it retains the right to charge the customer for any direct costs associated with the return of the goods.

6. Oponeo.ie reserves the right to book a collection up to 3 times if the collection failure results from the customer’s mistake. Furthermore, Oponeo.ie will not pick up the goods after several unsuccessful collection attempts.

7. Customers are advised to request a collection receipt from the courieror a picture. The document serves as proof of successful collection and includes the parcel number, enabling tracking by both the customer and Oponeo.

8. Goods must be properly packaged in their original package, clean, and protected against damage. We will collect the tyres via a shipping company. Customers must use appropriate transport packaging or similar protection. Tyres must be clean when prepared for collection and two tyres must be tied together. We reserve the right to claim compensation for any damage caused by improper handling or insufficient packaging. Transport companies will only accept  claims for properly packaged items.  After successful collection of the goods, Oponeo.ie has 14 days to provide the customer with a refund.

9. The purchase invoice will be sent by e-mail to the address provided during the order placement.

10. Any defects in the goods which appear under normal use within a reasonable period after delivery and are caused by faulty materials, workmanship or design will be remedied by repair, replacement, or refund at Oponeo.ie’s discretion. Any claim must be submitted in writing with proof of purchase and invoice number within 14 days after delivery.

11. The cost of a phone call to our Customer Service department is charged according to local rates.

We are not the manufacturer of the goods supplied by us.

1. Oponeo.ie offers a warranty period of 2 years for the sold products from the day of purchase

2. The warranty covers the responsibility for product defects.

3. The products sold by Oponeo.ie are covered with Oponeo.ie warrant or the manufacturer’s guarantee.

4. The warranty regards the quality that is compatible with the required quality standards and possible hidden defects, which are a consequence of the manufacturing flaws the responsibility for which is held by the product manufacturer.

5. The warranty does not cover damages sustained from the external causes, such as: mechanical damages, weather conditions, improper installation, misapplication or an influence of other non-standard conditions.

6. The customer is obligated to store the complained products in separated place, in conditions that do not cause its damages, malformations or other adverse effects, especially those which prevent from verifying the buyer’s claims by the seller.

Complaint procedure:

1. Every product defect complaint, can be reported in writing via e-mail [info@oponeo.ie] or by phone [>01 968 2503].

2. Every quality complaint report should include:

Complaint form, fully completed, with the exact description of the claimed product

Copy of the purchase documents

3. According with the terms, the seller begins the complaint procedure after receiving the fully completed and personally signed complaint form. The form should be sent to the e-mail address: info@oponeo.ie.

4. After receiving the form, the seller organises the collection of the faulty product and passes it to the experts for an opinion.

5. When the product is being sent, the transport company should leave an acknowledgment to the buyer and the product value. That document is a proof of surrendering the product to the courier. If the buyer does not receive such document, it needs to be reported to the courier.

6. In case the complaint is positively resolved, the seller will return the product value to the buyer. If a complaint is approved only in a certain percentage, the percentage is being deducted from a purchase amount and returned to a customer.Other claims of the buyer, which do not result from the complaint, will be excluded.

7. If the complaint is discarded, the customer is obligated to cover the costs of returning the faulty product to them and possible reprocessing within 7 working days from the date of receiving the letter with the complaint result. If the customer does not mark otherwise in their complaint form, after 7 days from the day of issuing the decision the faulty product will be reprocessed and the buyer will cover the costs.

8. Lack of any payment will result in court proceedings towards the buyer.

9. If both parties do not agree on a common position, each party has the right to commission an expert appraisal of the faulty product by the independent institution.

10. The customer will be informed about the result of his complaint by Customer Service Department, up to 2 months, via e-mail.

11. Oponeo.ie cannot be expected to compensate any delays concerning the reparation or exchange of product.

Rules for submitting quality and quantity complaint of delivery:

1. Please always check the integrity of the packaging, weight and number of packages, as well as whether the package corresponds with the order.

2. Errors in quantity of the delivered product or damages of the packages must be ascertain when receiving the delivery, with the presence of transportation company representative and notified to the seller as soon as possible.

3. In case the product is damaged or faulty, please do not accept the product or fill in the damage form in the presence of the courier, keep the copy of the document and inform the Customer Service Department about the situation to solve the problem as quickly as possible.

4. The quantity complaint submitted to Oponeo.ie should include:

Written customer statement with regard to not receiving the product, with date and package number,

A form completed in the presence of the courier that delivered the product, which ascertains the damaged if the package is delivered damaged

5. If the product was accepted without any noticeable damages to the packaging, and the lack in quantity was determined after unpacking the delivery, the Customer Service Department should be contacted as soon as possible.

6. In case of any difficulties with the delivery control or if the courier refuses to complete the damage form, please write down the couriers personal data – name, surname and telephone number. Please pass those information immediately to the Customer Service Department in order for us to undertake appropriate actions.

7. If no written complaint is delivered in due date, it is regarded that the customer accepted the product as a whole.

The fitting stations suggested on Oponeo.ie website are not affiliates or subsidiaries of Oponeo.ie. However, they are fitting stations recommended by Oponeo.ie.

Fitting costs are never included in the price of the goods. This is a separate cost that must be paid directly to the fitter after the service has been provided. You can check the price list under the “DETAILS” button available next to each station in the list.

We make every effort to ensure that the details of our recommended fitting stations are accurate and regularly updated. If, by any chance, the service is not available or does not meet expectations, the customer should contact Customer Service (https://www.oponeo.ie/contact).

After placing an order with delivery to a fitting station, the customer will receive a confirmation email with all contact details for the chosen fitting station.

1. Provision of personal data is voluntary but necessary in order to place and carry out the Order.

2. The personal data are processed by the Data Controller, above all in order to perform and handle the Order (pursuant to Art. 6 Item 1 let. B of the Regulation 2016/679 of the European Parliament and of the (EU) Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, hereinafter referred to as ‘GDPR’). Processing data in any other purpose is possible only with an express consent of the Buyer.

3. The Buyer has the right of access to his/her personal data, their rectification, erasure, the right to have the processing restricted, right to object to the processing of personal data and the right of data portability. He/she also has the right to lodge a complaint to the President of the Personal Data Protection Authority.

4. Personal data of the Buyer will be proceeded throughout the period related to the execution and handling of the Order and until prescription or expiration of claims.

5. Receivers of the Buyer's personal data may by entities performing the order at the Seller's request and handling it, such as: shipment companies, accounting companies, suppliers of the goods, assembly services, providers of IT solutions, payment processing companies, banks, insurance companies, debt collection agencies, companies providing marketing services, providers of warehouse services, telecommunication providers, companies utilizing documents, law officies, authorised state authorities.

6. Detailed information regarding personal data and privacy protection are set out in the “Privacy Policy” on the Shop's website.

Users of this website may post reviews, comments and other content; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." Oponeo.ie reserves the right to remove or edit any content.

No right, or licence is granted by these Terms and Conditions to the purchaser under any patent, copyright, registered design or any other industrial property right except the right to use the goods. All logos, images and graphics are property of their respective companies and are subject to copyright of the licensor. All the content on this website is subject to the law regarding copyright and other related rights. The contents of this website may not be copied, distributed, changed or made available to third parties or otherwise used. All rights reserved.

If you have a complaint, please contact us first so we can try to resolve it. If we cannot resolve your complaint, you may be entitled to use an Alternative Dispute Resolution (ADR) provider where available. ADR is a process that allows disputes to be resolved without going to court. Nothing in these Terms affects your statutory rights.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland.

If you are a consumer, any Contract for the purchase of Products and any dispute or claim arising out of or in connection with such Contract shall be governed by the laws of Ireland. However, if you reside in another country, you will also benefit from any mandatory provisions of the laws of your country of residence, to the extent that such provisions are applicable and cannot be excluded by agreement.

Nothing in these Terms and Conditions shall affect your statutory rights under applicable consumer protection laws.

Oponeo.ie may revise these Terms at any time. If any provision of these Terms and Conditions is held to be invalid or unenforceable such invalidity or unenforceability shall not affect the other provisions or part of such clauses. You can save the current Terms and Conditions now or print them for your records. Failure by Oponeo.ie to enforce any of the Terms and Conditions shall not be construed as a waiver of any of the company’s right hereunder. Oponeo.ie shall not incur any liability nor shall any right accrue to the purchaser by reason of any misrepresentation arising from: printing and clerical errors or oral statements not confirmed by Oponeo.ie in writing.